Wednesday, January 7, 2009

The Superoperator

January begins and we find our team swamped with more work. Mami Athena's amazing publicity machine, which she unleashed during the holidays worked wonders, that our clients abroad transferred two more accounts from their other centers to work on before the year ended. Work has become more toxic. Imagine spending eight hours coming up with "good vibrations" just to assure the client's users that their fate for this year would be better than the one that passed.

And that's not just one user. I'm speaking of hundreds of people anxiously seeking their future with their crushes, exes or new-found boyfriends - which we all know still depends on the same people who sought their fates in the first place.

But we know also how soothing it is to hear of a possible and sincere love between a hopelessly romantic soul and the person who makes this person's heart beat. Especially if the affirmation comes from someone who plays the role of a "conjurer of the future" in this never ending quest for our one true love.

I am the one who plays the conjurer - the psychic love adviser who gives advices and fearless forecasts to all those lonely souls attracted by our mother company's promise of a better chances at love in the next movement of the stars.

So back at work, job was toxic and inquiries were overflowing. From receiving a mere 40 messages a day, it jumped to more than a hundred fifty these past few days. The boss was happy with the output. I was happy with how useful I have become. However, work has become very draining, especially when your sole partner in the account calls for an unexpected leave after her kid got sick today.

I arrived at work this afternoon in a good mood. I have a new bag, which I bragged to everyone on the floor. The male teller who assisted me at UCPB Shaw was uber-hot and El Tigre was online when I logged on at Meebo before my shift began. Everything in the account was manageable despite my solitary presence.

That was until the clock struck 3.

Suddenly messages began pouring in and there was no time to analyze every relationship situation that came up. Who cares if a Gemini and a Sagittarius ain't compatible according to the Zodiac reading of the online professional fortune tellers, when the text sender only wishes to know how to get closer to the Twins? Would it truly matter if a Leo's Horoscope reading for today spells bad luck when the client's user wants to know if there is a chance of getting back together with his two-timer 16-year old ex-boyfriend?

In such cases, spontaneity is the key to managing the flow of conversations. What truly matters is to shield the users from more heartaches by gradually making them realize that everything in love lies in their own hands.

For eight hours, I only had a three-minute cigarette break. I skipped dinner for the nth time and juggled my responsibilities to online friends who sought advice from how to execute an exercise program, to how to get a hook-up on the dance floor. It was multi-tasking at its finest and not to mention, I introduced the "what's inside your bag" activity on the Tripper's Clan Thread at Pinoyexchange. It became an instant hit until I left before my shift had ended.

My job doesn't pay much. I don't complain either. It's because I see my work as an extension of my home. The boss is my father figure; Mami Athena, the QATD Manager being my surrogate mother; and the team leaders being my big brothers and sisters in the company. Since I am one of the oldest operators still in the job, I get non-monetary perks such as getting the workstation of my choice (the farther it is from the other operators, the better) or sleeping without getting reprimanded - even if it's the boss or the supervisors who catches me.

It is because in the longest time I've been doing my job, only once did I fail the entire team. The guilt I carried almost lead to my resignation, which I only took back after Mami Athena had given me the permission to leave.

Passion pays a lot, especially if it drives your entire well-being.

Before I logged out from the system this evening, I received a short complementary IM message from my Team Leader:


[22:01] Pinksexybabe: out of 290 total msgs ng center natin today 206 ang nagawa mo dun
[22:01] Pinksexybabe: congrats
[22:01] Pinksexybabe: [insert smiley face here]
[22:01] Pinksexybabe: good job
[22:03] Mugen: huh?
[22:03] Mugen: morning na yan?
[22:04] Mugen: yup morning and pm
[22:05] Mugen: wow
[22:05] Mugen: hehehe
[22:05] Mugen: that is an achievement indeed
[22:05] Mugen: [insert smiley face here]
[22:05] Pinksexybabe: log out ka na
[22:05] Mugen: yup


After whining the whole time that I can't take my job anymore, I broke a record which puts me back on the spotlight of the entire account.

Tuesday, January 6, 2009

Mobile Personal Carrier

May kasabihan na makikilala mo ang isang tao sa kuwartong tinutuluyan nito. Malalaman mo ang kanyang vanity level, ang kapraningan nito sa buhay at kung gaano siya kaayos at orderly sa kanyang sarili at sa kanyang paligid. Madidiskubre mo rin sa pagtingin sa kanyang kwarto ang mga bagay-bagay na mahalaga sa kanya - kung ito ba ay sarili, pamilya, o kaya naman ang mga materyal na gamit na siyang nagbibigay kabuluhan sa kanyang pagkatao.

Sa kuwarto mo malalaman ang interest ng isang tao. Dito mo rin malalaman ang kanyang intellectual o kaya naman ang kanyang physical leanings; Kung ito ba ay mahilig sa gadget, o kaya naman sa libro, o mas priority niya ang sports higit sa anupaman. Kung ang isang tao ay walang sariling kuwarto, sa kanyang maliit na espasyo - maski man ito'y isang papag o backpack lang ay malalaman mo rin ang mga bagay-bagay tungkol sa kanya.

Take for example ang kaibigan nating blogger na si Dabo.

Isang linggo matapos niyang i-post ang kanyang New Year's entry, sariwa pa rin sa aking isip ang kanyang "Mi Amor Karton" na litrato. Ewan ko ba kung bakit masyadong napukaw ng litratong ito ang aking damdamin. Iyon ba ay dahil higit kong nakilala ang kanyang koboy spirit? O dahil noong mga panahong iyon ay wala man lang ni-isa sa amin ang nakaalam kung gaano kapayak ang kaligayahan ng aming kasama.

It makes you wonder, but I'm really impressed at how simple his pleasures are.

Subalit hindi tungkol doon ang aking entry para sa araw na ito.

Kung si kaibigang Dabo ay may kakayahang mag-survive sa isang karton bilang tulugan, nakakatagal naman ako sa isang bag na, sa maraming pagkakataon ay halos mawarak dahil sa bigat ng mga laman nito. Ang bag na ito ay nasa akin na rin ng mahigit kalahating taon. Umulan man o umaraw ay lagi itong nakasakbit sa aking likuran tuwing ako ay nasa labas ng bahay. Dahil isang bag lang ang ginagamit ko, minsan ko lang yata ito napalabhan sa aming kasambahay.

Nitong gabi ay nakatanggap ako ng bagong backpack mula sa isang kaibigan.

Matapos itong ilabas sa plastic bag, kaagad kong napagpasyahan na iretiro na ang aking lumang bag. Malungkot mang isipin ang mawalay sa kasa-kasama mo ng maraming buwan - ang iyong personal mobile carrier na naging saksi sa buhay mo sa labas ng bahay, ito'y makakabuti para sa bag, lalo pa't manipis na tela na lang ang bumabalot sa ilalim nito

At dahil nabanggit ko sa simula ng entry ang koneksyon sa pagitan ng personality ng isang tao at mga bagay na nagrereinforce dito, I'd share to you the contents of my bag.

Wala sanang magrereact sa mga gamit na araw-araw kong dinadala sa lansangan:
  • Wallet
  • Ipod Nano
  • iPAQ Cellphone
  • Menthol Inhaler (dahil trip ko na laging may sinisinghot)
  • Lighter (na inarbor ko kay Macoy bago siya makipagtanan kay Miss Bermuda)
  • Water Tumbler
  • Basketball Shorts (kapag gym day, may kasama itong face-towel at sando)
  • Gym Gloves (na nangigitata palagi sa dumi)
  • Timer na nakalagay sa cigarette canister
  • Clinique Happy na spray (na pa-krismas gift ni Lukayo)
  • Tatlong pack ng Frenzy (in case of emergency hehehe.)
  • Stuff toy na aso (na lately ko lang narealize na reincarnation pala ni Dominus)
  • ID sa office (na hindi ko pa nasuot kahit minsan)
  • Bible, New Testament
  • Maliit na wooden rosary
  • Prayer Book na bigay ni Mama
So hayun, heto rin ang mga bagay na ililipat ko sa bagong bag. Nakakatuwang isipin na matapos ang ilang araw na pag-iisip kung bibili ba ako ng bagong lalagyan ng gamit o hindi, siya namang timing ng pagkakaroon ko ng backpack.

And true to the nature of the person from where the backpack came from, this new personal mobile carrier shall bear witness to my outdoor stories from now on.

May my life be with this keeper as interesting, as the giver of it wished himself to have.